Outstanding Client Service is, or certainly should be, the ultimate goal of any organisation. The Client Scorecard is a software tool for measuring and charting how effectively a business is performing with its customers. Customer Satisfaction questionnaires are sent electronically to customers at any stage of the enquiry or project lifecycle. The questionnaires issued reflect the business's key performance indicators (KPIs), allowing for detailed analysis. Feedback requests can be categorised according to products or services offered enabling a comparison in performance between different business functions.     Key Benefits - Yields excellent customer feedback - users have recorded a response rate improvement of up to 70% - Enables a firm to fine-tune its services by analysing the collected data - Allows the client to monitor its customer feedback regularly and efficiently - All internet-based and simple to use - Saves the customer time and hassle - Saves the user time and effort as the system is so easy to use - Tailor-made for individual clients - Extremely flexible - Can be easily adapted to suit individual requirements - Cannot be tampered with - 24-hour rapid response support - Can be used as a training tool where areas of improvement are identified - Complies with ISO 9000 guidelines         Key Features - System keeps track of responses and prompts users to send reminders to customers - Instantly assesses overall performance against KPIs - Allows you to gather, report and communicate client KPI data     ISO 9001:2000 8.2.1 "... the organisation shall monitor information relating to customer perception as to whether the organisation has met customer requirements." ISO 9004:2000 8.2.1.2 ".should establish effective and efficient processes to collect, analyse and use this information for improving the performance of the organization... Management should use measurement of customer satisfaction as a vital tool." To try out the scorecard, please click here Click here for more information